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Shipping & Returns Policy

Return Policy

If you are not completely satisfied with your purchase, we will make every effort to address your concerns. Returns will be accepted for 14 days after the invoice date, provided the product is in its original condition and its original packaging. Items that have been excessively used or do not retain their original packaging may be subject to a 25% re-stocking fee. Delivery and return costs are the responsibility of the customer. Authorization from a Brandenburg Music employee is required before returning any item.

Unless otherwise stated all items are considered “NEW”. However, some items (such as snare drums and cymbals) may contain small marks and other signs of use as a result of instrument tuning or customer demo. This is part of normal use and product display and does not affect the sound, quality or the products designation as a “new” item.


Brandenburg Music offers free shipping on all orders over $199.99 before tax. This offer is available only in Canada and may exclude certain areas outside Canada Posts regular shipping zones. This includes but is not limited to Nunavut, Yukon, Northwest Territories and Labrador. Orders under $199.99 will be charged a flat rate of $20 shipping. Free shipping is not available for some oversized items. Oversized items above a predetermined weight or customers outside the regular shipping zones will be charged the full amount of shipping for items purchased. Brandenburg Music reserves the right to change or alter this shipping policy without notice.

Shipping rates are based on shipment size, weight and location.

Brandenburg Music offers shipping and freight services from a variety of companies including: Canada Post, UPS, Canpar, Fed-Ex and others.

Additional shipping restrictions may apply to larger and heavier items. Shipping rates may also vary in areas considered to be outside of the regular shipping zone.

USA & International Shipping

Brandenburg Music does not collect international import taxes or duties. Some countries may impose taxes, tarrifs, or duties on items being shipped from Canada. These additional cost are the responsibility of the customer. Please check with your local government for more information regarding additional shipping fees for products coming from Canada,